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Privacy Policy

TERMS AND DEFINITIONS

WONDERWORLD SRL – having its registered office in Cluj, sat Feleacu, – – 5 a-b cod 407270, Punct de lucru: Feleacu 5A-H, Cluj, Cluj, 407270, having order number in the Trade Register J12/3012/2012, unique fiscal registration code 30878446.

Seller – WONDERWORLD SRL or any WONDERWORLD SRL partner.

Buyer – any natural person over the age of 16 or the legal entity or any legal entity that creates an Account on the Website and makes an Order.

Customer – may be any natural person over 16 years of age or any legal entity that has or obtains access to the CONTENT, by any means of communication made available by WONDERWORLD SRL (electronic, telephonic, etc.) or on the basis of a user agreement existing between WONDERWORLD SRL and the Customer, which requires the creation and use of an Account.

User – any natural person over the age of 16 or a legal entity registered on the Website, who, by completing the Account set-up process, has agreed to the specific clauses of the Website included in the General Terms and Conditions section.

Nickname – a pseudonym under which a particular User/Client/Buyer may add Content to the Website. The nickname is associated with the User’s/Client’s/Buyer’s information existing on the Website, under the name of “User Name”.

Account – the section of the Website consisting of an email address and a password that allows the Buyer to send the Order, which includes information about the Client/Buyer and the Buyer’s history on the Website (orders, tax bills, warranties for Goods, etc.). The user is responsible and will ensure that all the information entered when creating the Account is correct, complete and up-to-date.

My Shopping Basket – section of the Account that allows the Buyer/User to add the Goods or Services which they wish to purchase at the time of adding them or afterwards, if the Goods or Services are not purchased at the time of adding them. By placing the Order, the Buyer/User will receive the Goods and Services tracking Service offered by the Seller, through Commercial Communications sent to it by the Seller.

Website – the online store hosted at https://www.wonderland.ro and its subdomains.

Order – an electronic document serving as a form of communication between the Seller and the Buyer in which the Buyer notifies the Seller, through the Website, of its intention to purchase Goods and Services from the Website.

Goods and Services – any product or service listed on the Website, including the products and services mentioned in the Order, to be provided by the Seller to the Buyer as a result of the Contract concluded.

Campaign – showcasing, for commercial purposes, a given number of Services having a limited and predefined stock, for a limited period of time set by the Seller.

Contract – a remote agreement concluded between the Seller and the Buyer, without the Seller and the Buyer being present in person at the same time.

Content:

  • all the information on the Website that can be visited, viewed or otherwise accessed by using electronic equipment;
  • the content of any email sent by the Seller to Buyers electronically and/or by any other means of communication that are available;
  • any information submitted by an employee / collaborator of the Seller to the Buyer, by any means of communication, based on the contact details provided by the Buyer or not;
  • information relating to the Goods and/or Services and/or the rates charged by the Seller during a given period;
  • information relating to the Goods and/or Services and/or the rates charged by a third party with whom the Seller has concluded partnership agreements, during a given period;
  • data relating to the Seller or other privileged data belonging to the Seller.

Document – these Terms and Conditions. Commercial Communications – any type of message sent (such as: e-mail/SMS/telephone/mobile, etc.) containing general and thematic information, information on products similar or complementary to the ones you have purchased, information on offers or promotions, information on the Goods and Services ordered as well as other commercial communications such as market research and opinion polls.

Transaction – the collection or reimbursement of an amount resulting from the sale of a Service and/or Good by WONDERWORLD SRL to the Buyer, by using the services of the card processor agreed by the Seller, regardless of the delivery method.

Specifications – all the specifications and/or presentations of the Goods and Services, as outlined in their description.

1-click payment – the payment service provided by the payment processor integrated into the Website, made available to Clients, Users and/or Buyers through the Website in order to make online card payments.

2. CONTRACT DOCUMENTS

2.1. By registering an Order on the Website, the Buyer agrees to the form of communication (telephone or email), if applicable, through which the Seller carries out its commercial operations.

2.2. he notification received by the Buyer after sending the Order is for information purposes and does not represent an acceptance of the Order. The notification is submitted electronically (by email) or by phone.

2.3. For justified reasons, the Seller reserves the right to change the quantity of Goods and/or Services in the Order. The Seller has the right to change, for due cause, the quantity of the Goods and/or Services included in the Order. If the Seller changes the quantity of the Goods and/or Services included in the Order, it will notify the Buyer at the email address or telephone number provided to the Seller at the time of the Order and will return the amount paid.

3. ONLINE SALES POLICY

3.1. Access is allowed to any User/Buyer planning to submit an Order.

For justified reasons, WONDERWORLD SRL reserves the right to restrict the access of the User/Customer to place an Order and/or to some of the accepted payment methods, if it considers that, based on the conduct or activity of the User/Customer on the Site, his/her actions could in any way prejudice WONDERWORLD SRL. In any of these cases, the User / Buyer may contact the Customer Relations Department of WONDERWORLD SRL, in order to be informed of the reasons that have led to the application of the above-mentioned measures.

3.2. The communication with the Seller may take place by direct interaction with the Seller or through the addresses included in the “Contact” section of the Website. The Seller can handle the information received at its discretion, without having to provide any explanation.

3.3. All the rates related to the Goods and/or Services presented on the Website are expressed in lei (RON) and include VAT.

3.4. In case of online payments, the Seller is not/cannot be held liable for any other additional costs incurred by the Buyer, including, but not limited to, the currency conversion fees applied by the bank which issued the card, if the card currency is other than lei (RON). The Buyer is solely responsible for this action.

3.5. The information used to describe the Goods and/or Services available on the Website (static / dynamic images / multimedia presentations, etc.) is not a contractual obligation of the Seller, as this can only be used for presentation purposes.

4. TRANSFER AND SUBCONTRACTING

4.1. The Seller may transfer and/or subcontract the Services required to fulfil an order to a third party, by notifying the Buyer, whose consent is not required. The Seller shall always be responsible to the Buyer for all the obligations under the contract.

5. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

5.1. The Content, as defined in the preamble, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and/or multimedia content presented on the Site, are the exclusive property of WONDERWORLD SRL, and all rights obtained in this regard, directly or indirectly, are reserved.

5.2. The Customer/Buyer/User is not permitted to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, display, include any Content in any context other than the original intended context of WONDERWORLD SRL, the inclusion of any Content outside of the Site, the removal of WONDERWORLD SRL’s copyright notices on the Content, and participation in the transfer, sale, distribution of any materials made by reproducing, modifying or displaying the Content, except with the express written consent of WONDERWORLD SRL.

5.3. The Client/Buyer/User may only copy, transfer and/or use the content for personal or non-commercial purposes, provided that this does not conflict with the provisions of the document.

5.4. No Content transmitted to the Customer, User or Buyer by any means of communication (electronic, telephonic, etc.) or acquired by the Customer, User or Buyer by accessing, visiting and/or viewing such Content shall constitute a contractual obligation on the part of WONDERWORLD SRL and/or the employee of WONDERWORLD SRL who facilitated the transfer of the Content, if any, to such Content.

6. ORDER

6.1. The Customer/Buyer may place Orders on the Site, by adding the desired Goods and/or Services to the shopping cart and completing the Order by making payment by one of the methods expressly indicated. Once added to your shopping cart, a Good and/or Service is available for purchase to the extent that there is stock available for it. The addition of a Good/Service to the shopping cart, in the absence of the completion of the Order, does not entail the registration of an order, nor the automatic reservation of the Good/Service.

6.2. By completing the Order, the Buyer agrees that all data provided by the Buyer necessary for the purchase process is correct, complete and true at the time of placing the Order.

6.3. By completing the Order, the Buyer consents that the Seller may contact the Buyer, by any means available / agreed by the Seller, in any situation where it is necessary to contact the Buyer.

6.4. The Seller may cancel the Order placed by the Buyer, upon prior notice to the Buyer, without any further obligation of either party to the other or without either party being entitled to claim damages against the other in the following cases:

6.4.1. non-acceptance by the Buyer’s card-issuing bank of the transaction in the case of online payment;

6.4.2. invalidation of the transaction by the card processor approved by WONDERWORLD SRL, in case of online payment;

6.4.3. the data provided by the Client/Buyer on the Site are incomplete and/or incorrect;

6.5. If a Good and/or Service ordered by the Buyer cannot be delivered by the Seller, the Seller shall inform the Customer/Buyer of this fact and shall return to the Buyer’s account the consideration for the Good and/or Service within a maximum of 30 (thirty) days from the date on which the Seller became aware of this fact or from the date on which the Buyer expressly expressed its intention to terminate the Contract.

7. PRIVACY

7.1. WONDERWORLD SRL will maintain the confidentiality of information of any nature that you provide. Disclosure of the information provided may only be made under the conditions set out in this Document.

7.2. No public statement, promotion, press release or any other disclosure to third parties shall be made by Buyer/Customer with respect to the order/contract without Seller’s prior written consent.

7.3. By submitting information or materials through this site, you grant Seller unrestricted and irrevocable access to, and the right to use, reproduce, display, modify, transmit and distribute such materials or information. You also agree that Seller may freely use, for its own purposes, any such information, ideas, concepts or techniques that you submit to us through the Site. WONDERWORLD SRL shall not be subject to any obligations relating to the confidentiality of the information sent, unless otherwise specified by law.

8. COMMERCIAL COMMUNICATIONS

8.1. The Buyer/User/Customer may at any time change his/her choice regarding the consent given to the Seller for Commercial Communications containing general and thematic information including information on offers or promotions by contacting the Seller.

The Seller will send the Buyer/User Commercial Communications regarding:

– when the price of the Goods or Services added in the “My Cart” section changes, – when the Goods or Services in the “My Cart” section are available, – when the Goods or Services added in the “My Cart” section are available in stock.

9. INVOICING – PAYMENT

9.1. The prices of Goods and Services displayed on the www.wonderland.ro website include VAT according to the legislation in force.

9.2. The price, payment method and payment term are specified in each Order. The Seller shall issue an invoice to the Buyer for the Goods and Services delivered, and the Buyer is obliged to provide all the information required to issue the invoice in accordance with applicable law.

9.3. The Seller will send to the Buyer upon his request the invoice for the Order containing Goods and/or Services sold by WONDERWORLD SRL, with the exception of Goods and/or Services sold by WONDERWORLD SRL partners, as well as for any other payments related to the Order, exclusively in electronic format, by adding the invoice to the Buyer’s Account or by electronic mail, to the e-mail address mentioned by the Buyer in his Account.

9.4. By submitting the Order, the Buyer agrees to receive the invoices in electronic format by adding them by WONDERWORLD SRL in the Account or by electronic mail to the e-mail address mentioned in his Account.

9.5. If this information is unavailable for more than 48 (forty-seven) hours in the Account, please notify us by email: receptie@wonderland.ro

9.6. Payment card data of the User/Purchaser will not be accessible to WONDERWORLD SRL and will not be stored by WONDERWORLD SRL or by the payment processor integrated in the Website, but only by the institution authorizing the Transaction or another entity authorized to provide card identification data storage services, about whose identity the User/Purchaser will be informed, prior to data entry.

9.7. In some cases, in order to maintain the security of Transactions, the Buyer will be required to authorize payment by re-entering the password for the Account or using the fingerprint in the case of mobile terminals that have this facility when registering the Order.

9.8. For security reasons, the User/Buyer is advised not to remain logged in to the Site and not to set the automatic login option on mobile devices. Disclosure of account passwords is not permitted and it is recommended that you use a strong security password (e.g., at least eight characters, including uppercase letters, lowercase letters, digits and special characters).

10. LIABILITY

10.1. The Seller shall not be liable for damages of any kind which the Buyer or any third party may suffer as a result of the Seller’s performance of any of its obligations under the order and for damages resulting from the use of the Goods and Services after delivery and in particular for loss thereof.

10.2. By creating and using the Account, the User/Buyer assumes responsibility for maintaining the confidentiality of the Account data (user and password) and for managing access to the Account and, to the extent permitted by applicable law, is responsible for the activity carried out through his/her Account.

10.3. By creating the Account and/or using the Content and/or placing Orders, the Customer/User/Buyer expressly and unequivocally accepts the Terms and Conditions of the Site in the latest updated version that is communicated on the Site, existing at the date of creation of the Account and/or use of the Content and/or at the date of placing the Order.

10.4. The Seller reserves the right to periodically update and amend the Site Terms and Conditions to reflect any changes in the manner and conditions of operation of the Site or any changes in legal requirements. The document is enforceable against Customers/Users/Buyers from the moment of posting on the Site. In the event of any such changes, we will post the modified version of the Document on the Site, so please check the content of this Document periodically.

11. PROCESSING OF PERSONAL DATA

11.1. Please read the Privacy Policy on the processing of personal data, which forms part of this Document.

12. MAJOR STRENGTH

12.1. Neither party shall be liable for non-performance of its contractual obligations if such non-performance in due time and/or properly, in whole or in part, is due to an event of major force. Major force is an unforeseeable event beyond the control of the parties and which cannot be avoided.

12.2. If within 15 (fifteen) days from the date of occurrence of the event, the event does not cease, each party shall be entitled to notify the other party of the termination of the contract without either party being entitled to claim any further damages.

13. APPLICABLE LAW – JURISDICTION

13.1. This contract is subject to Romanian law. Any disputes arising between the Seller and Users / Buyers shall be settled amicably or, if this is not possible, the disputes shall be settled by the competent Romanian courts in the Municipality of Cluj-Napoca.

For any complaints contact us

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