{"id":11875,"date":"2024-01-16T16:18:19","date_gmt":"2024-01-16T13:18:19","guid":{"rendered":"https:\/\/wonderland.ro\/terms-and-conditions\/"},"modified":"2024-01-16T16:18:19","modified_gmt":"2024-01-16T13:18:19","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/wonderland.ro\/en\/terms-and-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"

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SERVICES, INTERNAL TERMS AND CONDITIONS<\/strong><\/h3>\n

Any client using for the first time one of the services offered by Wonderland Cluj is obliged to request in advance a form (declaration) explaining the correct way to use the service.<\/span><\/p>\n

Otherwise Wonderland Cluj does not assume responsibility for any incident \/ dissatisfaction due to improper use of the service.<\/span><\/p>\n

List of services and related conditions<\/strong><\/p>\n

1. Riding centre<\/strong><\/p>\n

1.1. Riding memberships are valid for one month, for 4 sessions, 2 months for 8 sessions and 3 months for 12 sessions.<\/span><\/p>\n

1.2. If the client’s subscription expires without having used it in full, the remaining sessions will be lost without the possibility for the client to ask for a refund or to extend the validity of the subscription.<\/span><\/p>\n

1.3. For any riding lesson, photo session, hill walk or carriage ride an appointment is required in advance.<\/span><\/p>\n

1.4. Cancellation of a riding lesson must be made at least 48 hours before the lesson is due to take place, otherwise the session will be forfeited without the possibility of rescheduling or requesting a refund.<\/span><\/p>\n

1.5. For the outing on the hill it is necessary to do at least an introductory riding course in the Wonderland Cluj resort.<\/span><\/p>\n

1.6. Going out on the hill is possible if there are at least two people or to pay for two people.<\/span><\/p>\n

1.7. In order to benefit from one of the services at the riding centre, appropriate equipment is required.<\/span><\/p>\n

2. Spa & ftness centre<\/strong><\/p>\n

2.1. Entry to the spa is by reservation only.<\/span><\/p>\n

2.2. By booking at the Wonderland Cluj spa, the sun loungers are not provided, but only the key entry to the locker.<\/span><\/p>\n

2.3. Children under 7 receive a 50% discount.<\/span><\/p>\n

2.4. On national holidays weekend prices and conditions are considered.<\/span><\/p>\n

2.5. A deposit of at least 50% of the rental price is required for the spa rental.<\/span><\/p>\n

2.6. The entrance to the fitness room and spa is only with appropriate equipment.<\/span><\/p>\n

2.7. Spa memberships are only valid during the week, Monday to Friday.<\/span><\/p>\n

2.8. Reservations at the spa&fitness centre must be rescheduled or cancelled at least 48 hours in advance, otherwise the session will be forfeited without the possibility to reschedule or request a refund. <\/span><\/p>\n

2.9. The massage session must be rescheduled or cancelled at least 48 hours in advance, otherwise the session will be forfeited without the possibility to reschedule or request a refund. <\/span><\/p>\n

2.10. Minors are strictly forbidden to enter the spa&fitness centre if they are not accompanied and supervised at all times by an adult who is responsible for the whole group.<\/span><\/p>\n

3. Sports fields<\/strong><\/p>\n

3.1. Reservation of the football or table tennis pitch is on advance payment.<\/span><\/p>\n

3.2. Rescheduling a meeting must be done at least 48 hours in advance otherwise the advance will be lost.<\/span><\/p>\n

4. Hot air balloon<\/strong><\/p>\n

4.1. All free flights require an appointment in advance and a 50% deposit of the total cost.<\/span><\/p>\n

4.2. Flights are weather dependent.<\/span><\/p>\n

4.3. The minimum age for flight participants is 14.<\/span><\/p>\n

4.4. The maximum capacity of the balloon is 5 people (4 guests + pilot).<\/span><\/p>\n

4.5. The captive flight is organised for a group of minimum 35 people or if the corresponding price for 35 people is paid, and only by appointment.<\/span><\/p>\n

4.6. For the agreement flight, the fee for 3 people is payable if there are fewer than 3 people.<\/span><\/p>\n

4.7. The leisure flight lasts between 30 and 75 minutes depending on weather conditions.<\/span><\/p>\n

4.8. The tethered flight involves raising and lowering the balloon and lasts about 5 minutes.<\/span><\/p>\n

4.9. Free or tethered flights must be rescheduled or cancelled at least 48 hours in advance, otherwise the reservation will be lost without the possibility to reschedule or request a refund.<\/span><\/p>\n

5. Paintball<\/strong><\/p>\n

5.1. A group of at least 6 people is required to organise.<\/span><\/p>\n

5.2. A maximum of 10 people per meeting is allowed.<\/span><\/p>\n

5.3. The customer is obliged to pay for the value of the equipment in the event of its destruction.<\/span><\/p>\n

5.4. A session has no time limit and ends when the client runs out of balls.<\/span><\/p>\n

5.5. By paying for a session, the client receives 100 balls.<\/span><\/p>\n

5.6. The paintball session must be rescheduled or cancelled at least 48 hours in advance, otherwise the session will be forfeited, without the possibility to reschedule or request a refund.<\/span><\/p>\n

5.7. The minimum age for paintball participants is 18.<\/span><\/p>\n

6. Bicycle rental<\/strong><\/p>\n

6.1. Charging per hour or 24 hours <\/span><\/p>\n

6.2. After the time has elapsed the charge is made every half hour<\/span><\/p>\n

6.3. The customer is obliged to pay for the equipment in the event of its destruction <\/span><\/p>\n

6.4. Bicycle reservations must be rescheduled or cancelled at least 48 hours in advance, otherwise the reservation will be forfeited without the possibility to reschedule or request a refund. <\/span><\/p>\n

7. Gaming<\/strong>
7.1. The gaming reservation must be rescheduled or cancelled at least 48 hours in advance, otherwise the session will be forfeited without the possibility to reschedule or request a fee.<\/span><\/p>\n

7.2. Outdoor equipment (ping pong balls, ping pong paddles, cues, etc.) is allowed in the gaming room.<\/span><\/p>\n

7.3. The customer is obliged to pay for the equipment in the event of its destruction <\/span><\/p>\n

8. Accommodation <\/strong><\/p>\n

8.1. The price of a room includes breakfast and access to the spa for a different number of people depending on the type of room chosen by the guest.<\/span><\/p>\n

8.2. For any additional person over the room limit, the difference in breakfast, access to the spa and the requested extra bed will be charged.<\/span><\/p>\n

8.3. Breakfast is served between 7:00-10:30.<\/span><\/p>\n

8.4. The customer is obliged to pay for the equipment\/furniture in case of its destruction.<\/span><\/p>\n

8.5. Check-in is after 14:00 , for exceptions Wonderland Cluj agreement is required.<\/span><\/p>\n

8.6. Check-out is at 12:00.<\/span><\/p>\n

8.7. Exceeding the check-out time can only be done with the agreement of Wonderland Cluj, and the guest is obliged to pay an extra day of accommodation.<\/span><\/p>\n

8.8. Any reservation must be rescheduled or cancelled at least 14 calendar days in advance, otherwise the reservation will be forfeited without the possibility to reschedule or request a refund.<\/span><\/p>\n

8.9. Payment for accommodation is made at check-in or in advance depending on the availability of rooms during the period requested by the client.<\/span><\/p>\n

\n

For any complaints contact us<\/h3>\n

If you have any questions or complaints, you can contact us:<\/p>\n